Internet Connectivity Health-Check
Find out exactly why your internet lets you down.
You're already paying for fast internet. If a room drops out, video calls freeze, or your provider insists "the line is fine", the problem is almost always the setup inside your home. We come to you, map exactly what's going on, and provide you with a clear report and a plan to fix it.
What's included in the connectivity health-check?
A thorough, impartial, in-home assessment of your internet connection, Wi-Fi coverage, and connected devices, including:
Whole-home Wi-Fi mapping
Signal strength and speed tested in every room to find dead zones and weak spots.
Modem & router configuration audit
Checking hardware placement, settings, firmware, and cabling for issues slowing you down.
Interference & congestion check
Identifying nearby networks, appliances, and channel congestion competing for your bandwidth.
Connected device review
A look at what's on your network, what's hogging bandwidth, and what may be misconfigured or insecure.
Plan vs. performance comparison
Confirming whether you're actually getting the speeds you're paying your provider for.
Detailed written report
Plain-English findings and prioritised, practical recommendations you can act on immediately.
Why homeowners book this first
Most internet problems aren't your provider's fault, and not all fixes require new equipment. Here's what you actually get out of the visit:
Stop paying for internet you're not getting. Confirm whether your speeds match your plan.
Eliminate dead zones in bedrooms, garages, and outdoor areas without guesswork.
Get an honest answer, not a sales pitch, because we don't sell plans or hardware.
Fix problems on the spot where possible, instead of waiting for a follow-up appointment.
A written report you can reference or use in any dispute with your provider.
Peace of mind knowing how to set up your home network properly, once and for all.
How it works
Book online
Pick a time that suits you. We'll confirm and let you know what to have ready.
We visit & assess
A technician comes to your home and works through every item on the health-check.
You get your report
Clear findings, fixes made on the day, and a prioritised plan for anything else.
Ready to see what's really going on?
Book your Internet Connectivity Health-Check today and get honest, impartial answers, backed by our No Bill Shock Promise.
Frequently asked questions
What exactly happens during the visit?
A technician visits your home, maps your Wi-Fi signal room by room, inspects your modem/router setup and cabling, checks for interference and dead zones, reviews your connected devices, and runs speed tests on your NBN/ADSL connection and around the house.
Do I get anything in writing?
Yes. You receive a plain-English report covering what we found, what it means for your day-to-day internet use, and clear, prioritised recommendations, including any fixes we made on the spot.
Will you try to sell me a new internet plan or router?
No. Internet Fixers does not sell internet plans and does not take commissions from equipment manufacturers, so every recommendation is based solely on what will actually improve your internet experience.
How long does a health-check take?
Most health-checks take around an hour, depending on the size of your home and the complexity of your network. If more time is needed, we will let you know before proceeding.